How long will it take to receive my benefit? Your application will take four to six weeks to process, therefore you will need to continue to make your utility payments. In four to six weeks you will receive a letter indicating whether your application was approved or denied. If approved, the amount issued to the utility companies will be noted in the letter, as well as a percentage of how you chose to divide your benefit. If denied, it will indicate the reason. You must keep this letter for your reference and verification for other programs.
How is my benefit paid? The State of Utah generates payments directly to the utility source, therefore Futures Through Training will not have any control over the issuance of benefits.
Who do I contact to find out about my H.E.A.T. benefit? You may contact the HEAT Program Supervisor if it has been longer than six weeks from the time you submitted your application or had your interview with an intake worker.
Can I apply more than once during the H.E.A.T. season? No, If you or a household member has already applied and a letter of approval was received during the HEAT season, then your household is not eligible to apply again.
Does my name have to be on the utility bills to apply for H.E.A.T.? No, however, it is advised to have service in your name.
Can you help with water bills? No, we do not help with water, sewage or garbage costs. The funding issuance criterion does not allow us to assist with these utilities.
Do I have to bring in all my information every year? Yes, you must bring all your documents every year, as we only determine eligibility for the month prior to your application date.
Do I have to report assets? No, we do not count assets.
How can I apply? There are several ways to apply for the Heat Program:
Schedule online an appointment at www.fttheat.appointy.com
Call our office at 801-394-9774 to schedule an appointment.
Print an application at https://jobs.utah.gov/housing/scso/seal/heat.html
Apply Online https://jobs.utah.gov/mycase/web/heat/app
You can request an outreach worker to come to your home ONLY if you are medically confined to your home and are not able to complete an in-office appointment, online application, or an application by mail.
If you live outside Weber, Davis, or Morgan Counties you can locate your local Heat office at: https://jobs.utah.gov/housing/scso/seal/offices.html
Notes on calling in for a Heat Appointment: Our phone lines get very busy when we are scheduling appointments, so please schedule online or call us back if you do not get through on the phone line.
If you get sent to our voicemail, please leave your name, phone number, and email address. We will contact you as quickly as possible.